...when Caitlin got in the car this morning she RAVED about how kind the driver was. She thought the fresh fruit and nut he brought at pick up was so nice, but last nights drop off really made a lasting impression on her (on me as well). It is so nice to know these people are still out there. What do they say...those things that are done when no one is watching, are a true testament of character. Well, his kindness was received with gratitude all the way across the Pacific ocean from this mom who's heart swelled from his very "fatherly" ways and his well wishes he bestowed on these girls. Thank you for sending us your best, which you had told us earlier, you certainly did.
A heartfelt Thank you,
Aloha!
Lori Finnerty
I wanted you to know that the FIRST thing Ellie raved on and on about was NOT Hawaii, NOT their surfing lesson, NOT their shopping and sunning, but rather your driver, Paul! Ellie said Paul brought a bag of food from the grocery store with him when he met them Monday night (or, should I say, 1 a.m. Tuesday morning – smile), because he knew they’d be hungry and everything would be closed. And, when dropping them back at the airport last night, Paul not only hired the porter out of his own pocket, but insisted on giving the girls an additional $20 for food for the flight!
As an employer of about 15 people, myself, I know you cannot pay people to take their jobs this seriously, or to treat their customers this well – it comes from within. But I thought you and the managers/owners of Carey should know. I hope you will pass along to Paul the heartfelt thanks of all five of us moms. Paul not only took good care of our daughters, he made a lasting impression on them, as well.
Kind regards,
Debbie Norris
Thank you and your team for all your hard work with Amway. The program was very successful and the arrival and departure experience for our guests was flawless.
Carly Smith
Creative Event Services Operations Coordinator
The Ritz-Carlton, Kapalua
I just wanted to take another moment to thank you and your staff for all of your wonderful work with regards to the ground transportation for the entire group. As always, it has been a joy working with you, and we look forward to doing so again in the days to come. Have a great week! And thank you once again for everything.
Sincerely
Steve Martinez
Director, Client Relations
Sports Marketing & Entertainment, Inc.
I was a first time visitor to your beautiful island last week. My husband, Bill, made arrangements for myself and our friends, Mack and Julie, to take a private tour of the island with your company and we were lucky to have Wil Marano as our driver and guide.
Let me say that our friend Mack was recently disabled and now requires the use of a wheel chair to navigate most locations and this was his first trip using his chair. As a result we were a little slow and tedious to deal with but Wil was incredibly thoughtful and patient. He showed us a wonderful time. As a matter of fact, our tour was the high point of our week long visit. Wil's knowledge of the area, the people, the traditions and local legends made for a fascinating day. I don't often compliment people on their service unless it is outstanding. Having worked in the customer service industry myself I know great service when I receive it and Wil certainly served your company well.
Thank you for time and attention,
Linda Nelson.
Well we are back in cold Saskatchewan.... I just wanted to drop you a note to say THANKS!! We had such a great time on our tour to Hana. Sarah was the best tour guide anyone could have ever asked for!! We really, really, really enjoyed it!! it was worth every penny! We loved it so much that when we met up with my parents and their friends on our last day (Saturday) we bragged it up so much that they booked a trip with you for tomorrow! They have been down the road before but they said after hearing the raves of our trip they had to try it out for themselves! So thank you very much for having such a great driver!! We love Sarah!
Alison
I am writing to you to let you know how extremely satisfied we were with your service. We had a driver named Paul who escorted us to Hana on Sunday, August 2, 2009. We cannot stress enough how wonderful and informative and funny Paul was. He was very patient with us as we were traveling with two teenage girls. He not only entertained us adults but also the girls which made for an even more pleasant experience. I am sure if you let Paul know I wrote he will remember the VIP girls on this trip. Please extend to him our sincerest gratitude for his trip and we will highly recommend him to all the guests that rent our unit at the Valley Isle Resort in Kahana. Aloha!
Jeanne J.
Illinois
I am writing to thank you immensely for bringing Paul into our family. On Monday, August 3rd, Paul picked us up at the Ritz-Carlton Residences and gave us one of the most memorable days of our lives. He took us on the Road to Hana and gave us the most amazing tour imaginable. We learned so much more, and saw so much more, than we ever could have - thanks to Paul. He took the time to show us so much - and to explain things beyond imagine. But even more special than the road to Hana itself was Paul. We absolutely fell in love with him. His pride in his heritage and obvious love for his home of Maui was so special to us. He taught us so much - his stories were amazing - we could have listened to him forever.
Again, we wanted to thank you to and to let you know how much we appreciated everything Paul did for us. As far as we are concerned, Paul is forever part of our family. If you would be kind enough to forward our email address to him, we would be so grateful, as we would love to stay in touch with him if he is OK with that. That way, he could send us his if he wishes to.
You can be sure we will rave about Carey Tours to everyone! Thank you again so much!!! Our gratitude and friendship,
Tony and Lisa K.
Lititz, PA
We wanted to contact you to let you know that our chauffer, Todd is such
an asset to Carey Limousine. He drove the limo for us to Makena Cove
where we got married on September 10, 2008.
From the moment he picked us
up at the Royal Lahaina Resort in Kaanapali until the time he dropped us
back off at the Resort he was most gracious, friendly and extremely
knowledgeable about the island of Maui and activities. He kept us calm
as we were a little nervous before the big event. He was such a pleasure
to have as our driver, personable and courteous and full of the Hawiian
spirit. He was such a delight.
I work in customer service and he is
definitely the type of person I would want to promote my business. We
would not hesitiate to recommend Todd and Carey Limousine to anyone
visiting Maui and needing your services. Its people like Todd who make
Carey Limousine what it is today. I give your service an A+.
SO TO TODD
AND CAREY LIMOUSINE A 'BIG MAHALO'!
Don and Sandy
Chicopee, MA.
Thank you and your team for all of the work you did to handle our [Pro Bowl] player transportation needs. I really appreciate your attention to detail and flexibility as things change with the players.
And finally, I would like to let you know how terrific Amanda Stein was once again. As usual, she was on top of everything and such a great partner to work with. I will miss working with her next year but hope to be back with you all in the future.
Geoff
E2K.com
We had a wonderful time on your private Honolulu tour and enjoyed ourselves very much. Your guides Richard & William were just fantastic. It was best tour we have ever had and we will definitely call you again when we return to Hawaii.
Mike Spears
We realize it takes a team to put on an event of this significance and magnitude. On behalf of Kapalua Land Company, Kapalua Maui Charities, Inc. and the Mercedes Benz Championship, we would like to express our sincere thanks for your support and participation. Please thank all your staff for their efforts !
Nancy Cross
Mercedes Benz Championship
Tournament Director
"...On behalf of the Grand Wailea Concierge team, we thank you for your consistent and exceptional customer service for all of our guests."
Merry Christmas,
Talia Hines
Activity Sales Coordinator
Grand Wailea Resort, Hotel & Spa
"Thanks so much for your constant help, flexibility and patience with our event in Honolulu. We couldn't have done it without you. Carl and Tom were the most professional chauffeurs we have ever dealt with in our 15 years in event management. We could use drivers like them in Philly!!"
Thanks,
Large Event Management Company
Please express our sincere gratitude for [Eric's] efforts, patience and professionalism. We plan on using your company's services for future trips and specifically inquire if Eric is available. Only problem was we should have hired him longer, one day is no where near enough for a trip to Hana.
Please let him know how much we enjoyed the ride! thanks...
William A. (Steve) Carter
Thanks again for the wonderful job you did with both of our Honolulu groups at Pro-Bowl 2006.
Mark McFeely
FRITO LAYS
Thank you again for all you did for the E2K/Player transportation needs during Pro Bowl week. I know it's a busy and stressful week but your help and patience is so important to the success of the many activities we work on with and for the NFL.
You came through with grace and professionalism that made it a real pleasure to work with you.
Thank you,
Geoff Walker
E2K / Pro Bowl Player Transportation
Aloha,
I just had to tell you what a great time my niece (Joyce) and I had on the road to Hana tour during our recent visit to Maui. Your island is a beautiful place and Sarah is a terrific driver and guide. She made a great day even better. Tell her, my pictures turned out good, even the ones made out of the window of the car. It was sad, leaving the islands..... but I have my pictures to remember that day.
Thank you and Sarah for a dream vacation come true. It was worth every penny.
Thanks.
Margaret Burr
I am writing to advise you about the exceptional service we received while on Maui in early April. My husband, Mother-in-law and I used Carey Services for a tour of the Road to Hana. Our chauffeur/guide was Billy-Bob - he was an absolute delight. Talk about exceptional service!!!! He was wonderful and did everything he could do to accommodate our family. My mother-in-law had a problem getting in and out of the Lincoln Navigator, and while we were at lunch at the Hotel Hana (which was incredible) Billy-Bob went to a local store and [found] the solution to the problem. My Mother-in-law also has a four wheel rollstor - similar to a walker, except it has a chair and a basket to hold her purse or purchases. To make a long story short, one of the side brackets broke right before we went to lunch and Billy-Bob went to the local hardware store and purchased some washers and bolts and fixed it. He was incredible. I highly recommend him. He is very personable and accommodating, besides being very knowledgeable of the island. He has made our trip an absolute success.
I have used Carey Limo Services for years for business purposes for clients, bosses, board members - so I knew when we were on Maui to ask specifically for Carey Limo, but I had no idea we would be so pleased. We stayed at the Aston Kaanapali Beach Resort and their tour desk had never used Carey's services before. I did advise the tour desk that we had exceptional service and they definitely needed to add Carey to their list of providers.
Thanks so much to Carey Limo and Billy-Bob for making our trip even better.
Carol Jost
Hi there everyone at Carey/Town and Country Limos in Maui,
Thanks to all of the staff who took such good care of my group last week. Kevin had nothing but kudos to all who helped with any changes that took place, especially Amanda.So thank you all very much.
Patty Palmer
Innovative Planners
Gentlemen, I would like to thank Sarah Specher for one of the best tours I have taken to Hana. Sarah was excellent, and I will recommend the Carey tour as the tour to take when in Maui.
Mahalo Nui Loa
Bill Lendh
"I must tell you that we had a wonderful experience with you caring for our needs all week. We started by having a "Road to Hana" tour with Sarah. She really tuned into my children and made the day fun, instead of boring. We liked her so much that we decided to use you for a tour of Oahu...
...I worked in retail for almost twenty years before I left the business. I was the corporate henchman that took over failing departments or shops in order to clean house, and make the business profitable again. I have always been a stickler for customer service on all levels. My motto was always that a customer who has a truly wonderful experience will come back again; but you have to be absolutely spectacular for them to recommend you to a friend. On the other hand, if the customer has a bad experience; they will tell everyone and anyone who will listen. I still live by that motto today as a customer.
I would like you to know that I will be recommending you to everyone I know; and you have to be pretty amazing for me to do that. When we return next year, we will use you exclusively and I promise that we will give you more notice next time.
We had a better time with you then we did with [well known resort]; but I won't get into the nasty details of that. Let's just say...we'll be staying elsewhere.
Thank You again for making our stay so enjoyable."
Diane Williams
"This is a note of thanks for the wonderful tour we had to Hana with Eric. Eric was just as great as a driver and as a guide...It was our first rip to Maui and the hospitality we enjoyed made our Hawaiian experience outstanding. We will certainly recommend Carey to anyone we talk with about a trip to Maui."
Mahalo,
John & Betty Proctor
"Recently we went on a tour to Hana. Sara was our driver and tour guide. We had a great time and Sara could not have been more helpful and informative. We enjoyed everything about the tour, and lunch at the Hotel Hana Maui was delightul. Sara was warm, but also professional. I appreciated all the small details that she shared with us. We will book another tour with this wonderful company when we return on our next visit."
Mahalo,
The Levin Family
"I need to let you know what a great experience we had with your Road to Hana tour. It was awesome!!! Paul was the greatest tour guide. He was so polite and knowledgeable and had all the answers to Aileen's and my questions. The entire Hana experience will make our memories of Maui last a lifetime."
Mahalo,
Judy Butler
"Recently I was in Maui for an event for Allergan working as a staff member. Expecting to be treated as just another staff person, I was most pleasantly surprised by Billy Bob. I felt like royalty as he met me at the airport with a lei and gave me wonderful insight into the community and island of Maui."
Sincerely,
Linda Jenkins
"On December 26 we enjoyed the Hana Tour in Maui with one of your drivers by the name of Eric. We wanted to write and let you know that he was a great guide. On most of our trips we usually have a private tour of some particular area of the country we're visiting and Eric was probably the best guide we've ever had."
Thanks very much for a lovely day,
Sharon and Walter Durels
"I just wanted to take the opportunity to thank your company and our chauffer Gregg, I have had a few weeks to soak in our trip and the road to Hana was the highpoint. Gregg seemed to know where I would want to take pictures and always stopped in the spot I would have taken pictures from. He was highly knowledgeable about the history and flora, I know we saw things that most would overlook and it was so much nicer with the tour being private. I saw other tour groups and was extremely glad I choose your company."
John & JJ Gow